FAQ
Here you will find frequently asked questions about our products and answers to them. If you don’t find an answer here, please contact your local dealer or service contractor.
General
Vacuum 40
Scrubber 50
Scrubber 75
Delivery X1
Sweeper 111
Unable to turn on the robot?
– Check if the plug is inserted into the battery connector
– Check if the battery capacity is too low
– Charge 30 mins and try again.
Unable to perform Auto Cleaning?
– Check if Emergency Stop is pressed.
– Check if Manual Mode is activated.
– Check if the sensors are veiled by dusts or spots.
– Check if the task has been selected.
– Check if positioning status is normal (green).
– Check if Manual Mode is activated.
– Check if the sensors are veiled by dusts or spots.
– Check if the task has been selected.
– Check if positioning status is normal (green).
The machine or part of it is damaged or missing on delivery?
Please contact your service contractor directly for help.
Machine starts and stops by itself?
Please contact your service contractor directly for help.
How do I use my machine?
Please ask the local dealer for user manual
How do I clean or maintain the robot?
Please ask the local dealer for user manual